Definition
Emirates Post Group is the UAE’s designated national postal operator, responsible for mail collection, processing, and delivery services across the seven emirates and to international destinations. The group has evolved well beyond traditional postal services to encompass e-commerce logistics, parcel delivery, digital mailbox services, government document delivery, and financial services including money transfers. Operating under the brand name Empost for postal operations, the group manages a network of post offices, automated service kiosks, and last-mile delivery infrastructure.
UAE Context
Emirates Post Group serves as a critical logistics backbone for the UAE’s rapidly growing e-commerce sector. The company operates the national address system that assigns standardized addresses to every building in the UAE, a foundational infrastructure element that supports both postal delivery and emergency services. Through its subsidiary EMPOST, the group provides last-mile delivery services that connect international e-commerce platforms with UAE consumers. Emirates Post also facilitates government services by delivering Emirates ID cards, passports, and official correspondence. The group has invested in automation, route optimization technology, and sustainable delivery vehicles to improve efficiency and reduce environmental impact.
Key Data
- Established: 2013 (as Emirates Post Group; postal operations date to the 1970s)
- Network: Post offices, kiosks, and delivery centers across all seven emirates
- Services: Mail, parcel delivery, e-commerce logistics, digital mailbox, financial services
- National address system: Standardized addressing for the entire UAE
- Government services: Official document delivery for ICA and other agencies
- Headquarters: Dubai
Significance for Vision 2031
Emirates Post Group enables the digital economy infrastructure that Vision 2031 depends upon. As the UAE positions itself as a global e-commerce and logistics hub, a reliable, technology-enabled postal and delivery network is essential. The group’s national address system, automated logistics capabilities, and integration with government digital services support the seamless citizen experience that defines the UAE’s smart government ambitions.
Related Terms
- Smart Government - Digital governance framework supported by Emirates Post’s delivery infrastructure
- ICA - Federal identity authority whose documents Emirates Post delivers